Στάθια

Στάθια Ζώτου
Πρωτογένους 5, Ψυρρή, Αθήνα, Τ.Κ: 10554
Tel: 6943103433 e-mail: [email protected]
EDUCATION
Oct 2011 – Jun 2012 Central Saint Martins, University of the Arts, London
Short Courses: Fashion Promotion, Visual Merchandising, Interior Styling, Fashion and Textile
Forecasting, How to start your own Fashion Business, Designing a Fashion T-shirt
Collection, Fashion Styling, Photoshop for Fashion
Oct 2004 – Jun 2010 Technological Educational Institute of Peiraeus, Greece
Degree: Business Administration
Modules included: Marketing Management, Total Quality Management, E-Commerce, Strategic Planning
of Marketing, HRM, Sales Techniques and Key Account Management
Final year dissertation: Applying Measurement tools to improve store image and performance - The case of
an apparel retail store
WORK EXPERIENCE
Apr 2012 – Jun 2012 ZARA Flagship store, London, United Kingdom Sales Advisor
Duties included:
• Greeting and assisting customers with clothing, accessories and shoes choices, size availabilities and styling
in a polite way
• Helped customers to find products in store from the window displays and Zara online store
• Used the TGT program to find products available in other stores
• Provided customers with useful information for alterations, returns, reservations and orders
• Assisted customers in the fitting rooms, provide them with the right size, managed products and their quick
return from the fitting rooms back to the shop floor
• Made quick replenishment in sold sizes and inform on time merchandisers to replace sold items
• Ensured that all the products are well presented in the shop floor - proper fitting clothes on hangers and
folding clothes on tables throughout the day
• Managed the overstock in the stock room at the end of the day
• Made replenishment before the store opening in the morning
Achievements:
• Ensure that customers receive a quality service
• Able to work independently and as part of a team
• Continually developed stock knowledge and promotions throughout the store
• Received excellent feedback for my work from my managers
Oct 2010 - Aug 2011 VIP’S Inc. Wholesale Group, Volos, Greece Supply Chain Assistant
Duties included:
• Managed stock levels and made key decisions about stock control
• Management of goods-in
• Organised merchandise and stock inventories in the warehouse
• Managed stock replenishments between the stores of the company, using Prisma Singular
• Data entry for individual barcodes of stock before their distribution to the stores
• Assisted with making orders to suppliers for stock replacements
• Responsible for the shipments and dispatch by communicating with the transport companies
• Communicating with other buyers to provide them with information about the available products
• Processed payments and invoices from the retailers and buyers to whom we were dealing with
Achievements:
• Consistently excelled and achieved sales and targets
• Contributing effectively to management and stock control
Sep 2009 - Oct 2010 Color Skates, Athens, Greece Sales Advisor
Duties included:
• Provided a high standard of customer service
• Helped customers with enquires – provide advice, styling tips, product knowledge and special offers
• Resolved customer disputes
• Handling all payments including all cash, credit sales plus refunds and exchanges
• Assisted with window displays for special promotions as well as created and maintained a compelling
presentation of merchandise on the shop floor
• Order and organise stock
• Assisted with the PR for the store by facilitating stylists, needs and requests for magazine features
Achievements:
• Contributed to consistently excellent monthly sales figures
• Increased sales with excellent service levels and developed good relationships with regular customers
• Received consistent positive feedback from customers regarding my customer service
Apr 2007- May 2008 Congress World Company, Regional Meeting & Medical Services Inc.,
Athens, Greece Personal Assistant to Managing Director
Duties included:
• Planning and organising the 34th and 35th Annual PanHellenic Medical conference
• Involved in the planning of the congress according to the needs of the organiser
• Implementing strategies on promotion, communication and public relations
• Organising press conferences and journalistic coverage for the advertisement and promotion of the congress
• Created databases with all the personal details of the registered participants
Achievements:
• Achieved the successful completion of the 34th and 35th Annual PanHellenic Medical conference
• Successfully created statistical coverage to inform the organisers about the results of the conferences
2005-2007 VIP’S, Volos, Greece Sales Assistant
Duties included:
• Customer Service – assisting customers with clothing choices, sizes and styling in a friendly manner
• Provided excellent customer service in the fitting rooms which increased sales
• Handled the cash register including all cash, credit sales plus refunds and exchanges
• Stock management - ordering stock from the warehouse, restocking sizes from the stockrooms, organise
merchandise and stock inventories
• Visual merchandising - creating and maintaining visual displays in the store windows and in the shop floor
Achievements:
• Successfully applied to principles of retail selling to meet brand standards
• Developed interpersonal and team-working skills
ADDITIONAL SKILLS
Languages: Greek (Mother tongue), English (Fluent), French (Intermediate)
Computer Literacy: Operating Systems – Windows, Mac
Microsoft Office – Word, Excel, Powerpoint, Outlook
Other – Photoshop, Illustrator
PUBLISHED PAPERS
• Working Paper: “Applying Measurement Tools to Improve Store Image and Performance – Case Study of
the Retail Store VIP’S”, Ε. Zotou, (Supervisor: Ε. Samanta), published in the Technological Educational
Institute of Peiraeus, for the Department of Business Administration, May 2010.
• Journal: “Applying Measurement Tools to Improve Store Image and Performance” E. Zotou, I. Samanta.
Presented at the eRA – 5, The Conference for International Synergy in Energy, Environment, Tourism and
contribution of Information Technology in Science Economy, Society and Education, September 2010.
HOBBIES AND INTERESTS
Water-skiing, snowboarding, travelling, cooking, crafts, cycling, reading, concerts